What condition should goods be in?
We require consigned items to be clean and odor-free. We will not accept any items with holes, tears, major stains, missing buttons or trim, or broken zippers. We have 5 condition levels we designate for all products:
- New: goods that Owl Tree has sourced directly from the manufacturer
- With Tags: consignment goods that have never been worn & still have all original tags and/or packaging
- Excellent: goods are in pristine condition without tags attached
- Very Good: goods show very minor signs of wear
- Good: visible signs of wear, such as minor pilling and color fading. All imperfections will be called out.
What brands & items are accepted?
We accept all brands, however items are accepted based on a high standard of condition as well as saleability and aesthetic. Specific items that are accepted are outlined in our consignment conditions.
How do I get my items for consignment to you?
You have 3 easy options. You can drop off in-person at our showroom in Brooklyn, schedule a free pick-up in Brooklyn and Manhattan for item counts over 15, or receive a prepaid label to pack up your goods and send to us via UPS ground. Please click here to get started consigning, or send an email to email@example.com to set up an appointment time for our showroom or free pick-up.
I live in the NYC area - can I schedule a pick-up of my consignment items?
We will pick-up consignment orders with an item count over 15 for free, within Manhattan and Brooklyn, by appointment. Please send an email to firstname.lastname@example.org to set up a time window!
What are Owl Tree’s consignment commission rates?
Our commission rate is 50% of final net sales price for all items sold.
What are Owl Tree’s shipping options?
Owl Tree Kids provides free shipping for all orders over $50. Orders below $50 will be charged a flat shipping fee of $7. We ship within the 50 US states, via UPS ground.
What is your return policy?
Returns are accepted for full refund within 21 days of receipt of goods, provided goods still have tags attached and are in original saleable condition. Customers must send a return request to email@example.com to receive a prepaid shipping label. The cost of shipping will be deducted from the final refund amount. Only return requests for defective products above normal wear and tear will be accepted after 21 days of receipt of goods.
Can I shop or drop off items in person?
Yes! If you are in the NYC area, we’d love to have you visit our showroom in Brooklyn at 354 Court Street, Brooklyn, NY 11231. Send an email to firstname.lastname@example.org to schedule time to drop off items or shop our collection.
Still have questions?
Contact us any time and we'll get back to you within 2 business days.